Refund policy

Returns & Refunds

We want your EchoMory gift to feel special. Please review the following guidelines.

Damaged or defective items

If your card arrives damaged or defective, contact us within 14 days of delivery with photos of the item and packaging. We will arrange a replacement or refund.

Change of mind

Because cards are delicate paper goods, we generally cannot accept returns for change of mind once an order has shipped. Unopened, unused items may be considered case-by-case within 7 days of delivery—please contact us first for a return authorization.

Personalized / digital song products

Personalized songs and other digital deliverables are non-refundable once delivered, except where required by law.

How to request help

Email us through the Contact page with your order number and details. Approved refunds are returned to the original payment method within a reasonable processing window.