Refund policy

Last revised: October 17, 2026

Returns and refunds

EchoMory cards are paper-crafted 3D pop-up gifts. Please read this policy before you send anything back. Questions can go to support@echomory.com or the Contact page. Include your order number.

Damaged or incorrect cards

If your card arrives damaged, defective, or not the item you ordered, email us within 14 days of delivery. Please include photos of the card and the packaging. We will replace the card or refund the order.

Change of mind

Because the cards are delicate paper goods, we generally cannot accept a return for change of mind after an order has shipped. An unopened, unused card may be considered within 7 days of delivery. Email us first and wait for a return authorization. We do not accept a return that was sent without that authorization.

Personalized songs

A personalized song or other digital file, once delivered, is not refundable, except where the law requires a refund. Creating a song at music.echomory.com is separate from the physical card unless your checkout says otherwise.

How a refund is paid

Approved refunds go back to the original payment method. The time to appear on your statement depends on that payment provider.

Return shipping fees

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Shipping of a new order is described in our Shipping Policy.