Privacy policy

Last revised: October 17, 2026

Overview

EchoMory (“EchoMory”, “we”, “us”, or “our”) explains here how we collect, use, and share information when you visit www.echomory.com, create a song at music.echomory.com, or buy a card from us.

We make handcrafted 3D pop-up musical greeting cards. Where a product page says so, a song can be transferred to the card by Bluetooth or shared online. A personalized song is created from the story or message you choose to give us.

This policy covers EchoMory. It does not cover a third-party site that we do not operate, except that Shopify hosts our store and processes checkout as described below. Our Terms of Service explain the rules for using the store and the song experience.

Information you give us

Order details: your name, email, shipping address, billing address, and what you bought.
Account details, if you create an account: your name, email, and password.
Song details: names, a story, a message, or other text you submit so we can create a personalized song.
Support messages you send to support@echomory.com, privacy@echomory.com, or abuse@echomory.com, or through the Contact page.

Information collected automatically

When you use the site, we and our service providers may collect technical information such as your IP address, browser type, device type, and pages you view. We use this to run the store, keep checkout working, understand which cards people look at, and protect the site from fraud.

The site uses cookies and similar tools. Some are required for the cart and checkout. Others remember preferences or measure how the site is used. You can block cookies in your browser. If you do, the cart or checkout may not work.

How we use information

To take your order, charge the payment method you choose, and ship a physical card.
To create, preview, deliver, and store a personalized song you asked for.
To send order messages, including shipping and refund updates.
To answer a question you send us.
To keep the site secure and to investigate fraud or misuse.
To send marketing email if you subscribe or if the law allows it. You can unsubscribe in the email. We still send messages about an order you placed.

We use the story you submit to generate your song and to support that order. We do not sell that story as a standalone product.

Payment information

Checkout runs on Shopify. The payment method you select at checkout is processed by the payment provider for that method. Your full card number is handled by that provider. EchoMory does not store your full card number on its own servers. Payment providers follow card-industry security standards for the payment data they handle.

Who we share information with

Shopify, which hosts the store, checkout, and order records.
The payment provider shown at checkout, to take payment and issue a refund.
Shipping carriers we use for physical cards, currently USPS, FedEx, and UPS, so they can deliver the card.
The service that generates a personalized song, so it can create the audio you asked for.
Email and infrastructure providers that send messages or store site data for us.
Authorities, when the law requires it, or when we need to protect EchoMory, our customers, or the site.

If EchoMory is sold or merged, order and account records may transfer to the new operator. We would update this policy if that happens.

Where information is processed

We and our providers may process information in the United States and in other countries where those providers operate. Those countries may have different privacy laws from the country where you live.

How long we keep information

We keep order and song records for as long as we need them to deliver the product, handle a return, meet tax and accounting duties, and resolve a dispute. You may ask us to delete personal information. We will do that unless we still need the information for one of those reasons.

Your choices

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing privacy@echomory.com. We may need to confirm that the request comes from you. Depending on where you live, you may also have a right to appeal our decision or to contact a local privacy regulator.

If you use a browser signal such as Global Privacy Control, we treat it as an opt-out of sale or sharing for targeted advertising where the law requires that, for the browser you are using.

Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child sent us personal information, email privacy@echomory.com and we will delete it.